Our Approach

Our people and culture are a differentiating driver for our business that we aim to cultivate while we operate as a responsible member of the communities our business impacts. The key areas of focus within the people & communities pillar are: supporting communities, talent development, diversity and inclusion, ethics and human rights, and improving supplier livelihoods. Our commitment and progress for each of these areas can be found in the dashboard below.

Supporting communities:

With over 27,000 restaurants around the globe, there’s a good chance you’ll find a Tim Hortons, Burger King, or Popeyes in your neighborhood. When guests love our brands, we become a part of their lives, and have an opportunity to play a big role in their local communities. Along with our restaurant owners, we are committed to strengthening and giving back to the communities we serve through our brand foundations and by supporting local programs and issues that are close to our guests’ hearts.

Talent development:

In an increasingly competitive job market and in order to remain an employer of choice, we recognize the importance of recruiting and retaining the best talent, and supporting them to build the most loved restaurant brands in the world. While our learning and development team enables training and access to role-specific resources, our People Business Partners work closely with managers across the business to provide opportunities for career growth in our employees. We offer wellness programs, competitive benefits, and our talent intelligence team measures workforce engagement and satisfaction on a regular basis to ensure our people are motivated and enabled to do their best work.

Diversity and inclusion:

We know that great teams are made up of great people from diverse backgrounds and experiences. When we feel free, supported and comfortable to be our whole selves great things happen. We innovate, create and do our best. That’s why it’s important for RBI to foster a culture of inclusion that celebrates our unique strengths, perspectives and talents every day. Our goal is to build a culture that attracts, develops, retains, and rewards diverse employees. As we strive create openness and belonging, we have appointed a Head Employee Experience for Restaurant Brands International, this role helps us find ways to create meaningful engagement with our people, build belonging and ultimately empower the organization to reach its full potential by unlocking the power of human difference. Our philosophy on Diversity and Inclusion also extends to our communities, our franchisees, and suppliers. It’s about creating a positive ecosystem that is positioned to thrive together.

Ethics and human rights:

“Doing what’s right” means that our key business strategies are led with the highest standards of ethics, honesty and integrity. We touch the lives of millions of people across our restaurant owners’ operations, our supply chains, and our corporate offices, so we have a key role to protect human rights, safe workplaces, and fair labour practises across our business. We recognize this can be challenging across over 100 countries where we do business, and we remain committed to upholding our Code of Business Ethics and Conduct for our employees around the world, and our Code of Business Ethics and Conduct for Vendors globally.

Improving supplier livelihoods:

Our suppliers are a critical part of the ecosystem supporting our business, and so the long-term sustainability of their operations is important to ours as well. We are committed to supporting the success of the farmers who raise, grow and produce our quality ingredients by working with industry partners to research, share and scale best practices that increase productivity and efficiency while protecting land, livestock and livelihoods into the future.