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As of April 1, 2020 Close

People & Communities

Our Approach

Our people and culture are a differentiating driver for our business that we aim to cultivate while we operate as a responsible member of the communities our business impacts. The key areas of focus within the people & communities pillar are: supporting communities, talent development, diversity and inclusion, ethics and human rights, and improving supplier livelihoods. Our commitment and progress for each of these areas can be found in the dashboard below.

Supporting communities:

With over 26,000 restaurants around the globe, there’s a good chance you’ll find a Tim Hortons, Burger King, or Popeyes in your neighborhood. When guests love our brands, we become a part of their lives, and have an opportunity to play a big role in their local communities. Along with our restaurant owners, we are committed to strengthening and giving back to the communities we serve through our brand foundations and by supporting local programs and issues that are close to our guests’ hearts.

Talent development:

In an increasingly competitive job market and in order to remain an employer of choice, we recognize the importance of recruiting and retaining the best talent, and supporting them to build the most loved restaurant brands in the world. While our learning and development team enables training and access to role-specific resources, our People Business Partners work closely with managers across the business to provide opportunities for career growth in our employees. We offer wellness programs, competitive benefits, and our talent intelligence team measures workforce engagement and satisfaction on a regular basis to ensure our people are motivated and enabled to do their best work.

Diversity and inclusion:

We know that great teams are made up of great people from diverse backgrounds and experiences. When we feel free, supported and comfortable to be our whole selves great things happen. We innovate, create and do our best. That’s why it’s important for RBI to foster a culture of inclusion that celebrates our unique strengths, perspectives and talents every day. Our goal is to build a culture that attracts, develops, retains, and rewards diverse employees. As we strive create openness and belonging, we have appointed a Head Employee Experience for Restaurant Brands International, this role helps us find ways to create meaningful engagement with our people, build belonging and ultimately empower the organization to reach its full potential by unlocking the power of human difference. Our philosophy on Diversity and Inclusion also extends to our communities, our franchisees, and suppliers. It’s about creating a positive ecosystem that is positioned to thrive together.

Ethics and human rights:

“Doing what’s right” means that our key business strategies are led with the highest standards of ethics, honesty and integrity. We touch the lives of millions of people across our restaurant owners’ operations, our supply chains, and our corporate offices, so we have a key role to protect human rights, safe workplaces, and fair labour practises across our business. We recognize this can be challenging across over 100 countries where we do business, and we remain committed to upholding our Code of Business Ethics and Conduct for our employees around the world, and our Code of Business Ethics and Conduct for Vendors globally.

Improving supplier livelihoods:

Our suppliers are a critical part of the ecosystem supporting our business, and so the long-term sustainability of their operations is important to ours as well. We are committed to supporting the success of the farmers who raise, grow and produce our quality ingredients by working with industry partners to research, share and scale best practices that increase productivity and efficiency while protecting land, livestock and livelihoods into the future.

Highlights

  • Burger King Corp. achieved a score of 100%, in the Corporate Equality Index (CEI) 2019 Report, recognizing the Best Places to Work for LGBTQ Equality.
  • Tim Hortons restaurant owners currently support more than 440,000 children to play hockey, soccer, softball and baseball across Canada and the US through the Timbits Minor Sports program.
  • Through the 2019 Smile Cookie campaign, Tim Hortons restaurant owners raised a record $10 million CAD in just one week for more than 550 charities, hospitals and community groups in Canada and the US.
  • During Camp Day 2019, Tim Hortons Restaurant owners and guests raised over 12 million CAD for Tim Hortons Foundation Camps, which has supported more than 275,000 youth from disadvantaged circumstances over the past four decades.
  • Since inception in 2005, the Burger King McLamore Foundation has supported nearly 800,000 children and families through education programs and employee emergency relief grants.
  • In North America, the Burger King Scholars program has provided $40 million USD in scholarships to over 36,000 deserving high school seniors and Burger King corporate and franchisee employees since 2000.
  • In 2019, The Popeyes Foundation partnered with No Kid Hungry, and helped to provide children in the United States with up to 1.4 million meals.
Looking Forward

Looking Forward

Our goals over the next year:

  • Advancing diversity and inclusion across the organization, from our interview and onboarding process, to the existing employee experience.

  • Remain engaged in the Tim Hortons Coffee Partnership to improve the livelihoods of coffee farmers in the regions that Tim Hortons coffee is sourced, and we will develop action plans to further support suppliers in other areas of the business.

  • Through their foundations and community programs, the Tim Hortons, Burger King, and Popeyes brands and franchisees will continue to invest time, talent, and funds to support the communities they serve.

Performance Summary: People & Communities

Supporting Communities

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Strengthen the communities we serve by supporting programs and issues that are close to our guests’ hearts.

Ongoing

Through programs like Tim Hortons Foundation Camps, Timbits Sports, the Burger King McLamore Foundation, and The Popeyes Foundation, our brands contribute time, talent and funds to build up the communities they serve.

Talent Development

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Recruit and support the best talent to build the most loved restaurant brands in the world.

Ongoing

We believe that we never stop growing. That's why we offer continuous learning opportunities for our people throughout their career journey—on the job, professional development programs, upskilling, formal education and on-demand resources.

We create a positive environment where people are competitively rewarded for their contributions, are given opportunities to lead, take risks, create and innovate. As a result, we're an agile company that always values the insights of our employees. We hear feedback, take action and adjust to continuously offer a good experience and help drive the success of our teams.

Our wellness approach addresses the whole person. Financial, mental, and physical health are important for us to thrive and be at our best. We have various offerings throughout the globe to help support our people.

Diversity and Inclusion

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Build a culture that attracts, develops and retains diverse employees, franchisees and suppliers to drive global growth.

Ongoing

In the past year, we have undertaken a thorough review of our hiring and onboarding process, as well as employee experience, through the lens of gender equity in order to inform the development of a roadmap to address key challenges and opportunities in the short- and long-term. As a result of this review we have appointed a Head Employee Experience for Restaurant Brands International, which is a new role that will support continuous improvement in the area of diversity and inclusion as part of their mandate to improve overall employee experience.

Achieve a score of 100% for Restaurant Brands International in the Human Rights Campaign Corporate Equality Index (CEI), recognizing the Best Places to Work for LGBTQ Equality.

2020

*NEW Commitment as of December 2019
Burger King Corp. achieved a score of 100% in the Corporate Equality Index (CEI) 2019 Report.”

Ethics and Human Rights

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Respect and uphold human rights and ethical business practises across our business.

Ongoing

We remain committed to our Code of Business Ethics and Conduct for employees, as well as our Code of Business Ethics and Conduct for Vendors which addresses guidelines for working conditions. The Vendor Code guidelines include wages, benefits, and working hours in compliance with laws, no forced labour, no child labour, freedom of association, and a safe working environment.

Improving Supplier Livelihoods

Support the success of the farmers who raise, grow and produce our quality ingredients. Work with industry partners to research, share and scale best practices that increase productivity and efficiency while protecting land, livestock and livelihoods into the future.

2030

As of 2018, the Tim Hortons Coffee Partnership (THCP) has worked with over 14,000 farmers and their families, of which 3000 farmers are women. This work has resulted in over 28000 hectares of land under sustainable management in Brazil, Colombia, Guatemala and Honduras and the strengthening of over 200 producer organizations. In addition, over 3000 youth in coffee growing communities have been reached through the Generations program where they gain exposure and skills training in a broad array of local career opportunities.